Returns And Exchange

We want you to love what you ordered, but if something isn’t right, let us know. We’ll give you an exchange.In the unlikely event that any merchandise you have ordered from us is not received in good condition,you may exchange the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a exchange, within 7 days from the date on which these goods are delivered.

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.

EASY  EXCHANGES

To be eligible for a exchange:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging (Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 7 days)
  • Your item needs to have the receipt or proof of purchase from only OUR website and mention the Order No.

There are 2 ways to get the product exchanged 

1.Self- Ship the parcel back to us :

Polago Clothing
Plot no 1083,6th avenue,Flat G,3rd floor ,Anna Nagar, Chennai- 600040,Tamil Nadu
Mobile/ Tel.: +91-9790730061

Kindly mention your order number in the parcel.


NOTE: Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

2. Request for a reverse pick up ( Chargeable extra at INR 100 - INR 150 ) - Wherein we ll take care of the pick up. Kindly whatsapp your order number with the product you would like to exchange on + 91 9790730061 for us to arrange for the reverse pickup. The charges would be adjusted in the exchange coupon code generated.

Credit Note

  • All items purchased from our website can be returned for a credit coupon within 7 days from the date of delivery. The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code.
  • The coupon code would be sent to you in the mail ID provided while placing the order.
  • This coupon can be used for a future purchase within 1 month on our website.
  • The coupon would be generated only after we recieve the product at our warehouse.
  • The entire process of exchange could take 4-12 days based on locations.

NOTE: We DO NOT provide REFUNDS

Shipping

  • The customer has to bear the shipping costs for to and fro for the exchange.
  • No returns or exchanges on discounted merchandise
  • We provide reverse pick ups only in india, chargeable extra at INR 150
  • No Exchange on international orders
  • NO EXCHANGE OR RETURNS ON ACCESSORIES
  • Exchanges can be processed only once per order
  • All the purchases will be non-refundable
  • All products are eligible for exchange only for 7 days from date of delivery. Anything sent to us post the time frame would be sent back with no exchange.

 For further queries please feel free to reach out to us at contactpolagoclothing@gmail.com