Returns And Exchange

We want you to love what you ordered, but if something isn’t right, let us know. In the unlikely event that any merchandise you have ordered from us is not received in good condition,you may exchange the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a exchange, within 7 days from the date on which these goods are delivered.

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.

EASY  EXCHANGES

To be eligible for a exchange:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging (Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 7 days)
  • Your item needs to have the receipt or proof of purchase from only our website.

Kindly read the steps below to get the product exchanged 

Note : Reverse shipping would cost INR 100-150 per order depending on charges by our logistics partner. We ll take care of the pick up from your address. Please note we are only charging what our logistics partner charge us as shipping rates. We are not charging anything additional for the same.

Please follow the following steps for exchange 

1. Request for a reverse pick up - We ll take care of the pick up. Kindly initiate a request from our exchange request page for us to arrange for the reverse pickup.The reverse pick up would be arranged within 24-72 hours of you requesting for the same. 

2.Credit Note

  • All items purchased from our website would be Exchanged for a credit coupon within 7 days from the date of delivery. The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code. 
  • The coupon code would be sent to you in the mail ID provided while placing the order.
  • This coupon can be used for a future purchase within 1 month on our website.
  • The coupon would be generated only after we recieve the product at our warehouse.
  • The entire process of exchange could take 3-7 days based on locations.

NOTE: We DO NOT provide REFUNDS

No Returns or Exchange Applicable on International Orders 

Shipping

  • The customer has to bear the shipping costs for to and fro for the exchange.
  • No returns or exchanges on products purchased using coupon codes during seasonal sale placed in the store.
  • If at all you need an exchange for sale products otherwise, we do provide the same but it can be only exchanged from the products at the sale store ( 599 & 999 ) only.
  • We provide reverse pick ups only in india, chargeable extra. 
  • No Exchange on international orders
  • NO EXCHANGE OR RETURNS ON ACCESSORIES
  • All purchases made during sale are not eligible for returns or exchanges.
  • Exchanges can be processed only once per order
  • All the purchases will be non-refundable
  • All products are eligible for exchange only for 7 days from date of delivery. Anything sent to us post the time frame would be sent back with no exchange.

 For further queries please feel free to reach out to us at info@polagoclothing.com or whatsapp us on +91 9790730061 ( Monday - Saturday 10am - 6pm only )