We want you to love what you ordered, but if something isn’t right, let us know. In the unlikely event that any merchandise you have ordered from us is not received in good condition,you may exchange the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a exchange, within 7 days from the date on which these goods are delivered. No Exchange or refunds or returns on sale items. By purchasing on the website, its understood that you have read the exchange policies & agreed upon the same before checking out.
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.
EASY EXCHANGES
To be eligible for a exchange:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging (Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 7 days)
- Your item needs to have the receipt or proof of purchase from only our website.
Kindly read the steps below to get the product exchanged
Note : We ll take care of the pick up from your address for the first exchange. We are not charging anything additional for the same.
Please follow the following steps for exchange
1. Request for a reverse pick up - We ll take care of the pick up. Kindly initiate a request from our exchange request page for us to arrange for the reverse pick-up. The reverse pick up would be arranged within 24-72 hours of you requesting for the same. Kindly click to raise a request for reverse pick up
2.Credit Note
- All items purchased from our website would be Exchanged/ Returned for a Store Credit Coupon valid for 180 days. The entire amount of the returned product (excluding reverse shipping costs) will be credited to the coupon code.
- The coupon code would be sent to you in the mail ID provided while placing the order.Kindly save the email for future references.
- This coupon can be used for a future purchase within 180 days on our website. It has to be used in the discount section while checking out.
- Alternatively, if you have an account with us you could simply login in to your account to use the same.
- The coupon code would be generated only after we recieve the product at our warehouse & is checked.
NOTE: We DO NOT provide REFUNDS / CASH / MONETORY REFUNDS.
No Returns or Exchange Applicable on International Orders
Shipping
- The customer has to bear the reverse pick up charges.
- No exchange Or refunds on products purchased on sale ( Sale Store - 599,999,1199,1499 store )
- Shipping charges are non-refundable.
- Be it returns or exchange requests all are only credit back in the form of store credits valid for 180 days. The steps are same for both returns and exchanges.
- Any other credit notes issued other than the above would have a validity of 30 days only.
- We provide reverse pick ups only in India.
- For international orders, if the customer refuses to pay the custom charges if at all applicable while delivering, there will be no refunds of the order.
- Pre-paid orders cant be cancelled once processed. There are no refunds.
- There would be no refunds incase of any delays due to natural calamities, or unseen delays in logistics.
- All the purchases will be non-refundable.
- No exchanges or refunds will be issued for damages or missing parts claimed without unboxing videos.
- Incase there is no reverse pick up available in your pincode, you will have to self ship the same in the address provided by our customer support.
- Incase of a pre-paid order and the customer refuses to accept the delivery no refunds would be issued for the same.
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SECOND EXCHANGES COME AT A COST
Second exchanges for the same order will be chargeable at INR 250, wherein you can raise a request for it to be collected by us for a fee of INR 250.
For further queries please feel free to reach out to us at info@polagoclothing.com
